Gaya APA

Fandy, T. (2008). SERVICE Management Mewujudkan Layanan Prima (EDISI 1). Yogyakarta: CV. ANDI OFFSET.

Gaya MLA

Fandy, Tjiptono. "SERVICE Management Mewujudkan Layanan Prima". EDISI 1 Yogyakarta: CV. ANDI OFFSET, 2008. Text.