Gaya APA

James, F., Mona, F. (1999). SERVICE MANAGEMENT Operations, Strategy, and Information Technology (EDISI 1). London: McGraw-Hill.

Gaya MLA

James, Fitzsimmons., Mona, Fizsimmons. "SERVICE MANAGEMENT Operations, Strategy, and Information Technology". EDISI 1 London: McGraw-Hill, 1999. Text.