Gaya APA
Rohit, R. (1996).
DESIGN AND MANAGEMENT OF SERVICE PROCESSES Keeping Customers For Life (EDISI 1).
Amerika:
AT&T.
Gaya MLA
Rohit, Ramaswamy.
"DESIGN AND MANAGEMENT OF SERVICE PROCESSES Keeping Customers For Life".
EDISI 1
Amerika:
AT&T,
1996.
Text.